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Levels of Senior Living

Moving Forward: A Coronavirus (COVID-19) Update From Pinnacle Living President and CEO Chris Henderson

Updated: Friday, May 22 | 4:30 p.m.

Much like what we are seeing with the Commonwealth of Virginia’s “Forward Virginia” plans, our teams are working diligently to implement multi-phased, community-specific plans for the rollout of services and programs for our residents and their families.

Much like the Governor’s plan, we will be cautious as we move forward while taking steps to gradually grow services and programs that our residents have grown accustomed to at Hermitage Northern Virginia. These comprehensive plans address a myriad of services for residents, team members, guests, and families.

We will begin posting details of those plans beginning next week on Tuesday, May 26.

Physical Distancing + Safety Restrictions

Pinnacle Living Residents:


  • Except for select dining areas in health services, all dining venues are closed
  • Each community has implemented meal-delivery service with limited menus

Events, Programs, and Activities

  • All programs are canceled
    • Team members continue to work with residents to create self-directed programs for those who are interested
  • All fitness, wellness, creative arts and library spaces are closed

Housekeeping Services

  • Housekeeping services for Independent Living apartments, cottages, and villas will be suspended until further notice
  • Housekeeping services for Assisted Living, Memory Support, and Health Care will be modified as needed in each community
  • Team members will be focused on sanitizing high traffic and community areas, particularly those in health services

Clinic Visits, Medical Appointments, and Physical Therapy Services

  • If your community has a clinic or clinic hours, all routine medical services will be canceled
  • If you are ill and need support from our health services team, please follow community procedures and contact the appropriate nursing team member, who will work with you to determine the best course of action over the phone
  • Should you have a routine or scheduled medical appointment outside of the community, please contact your provider — many providers are currently deferring these visits.  If your physician offers a telehealth visit and you need assistance to make that possible, do not hesitate to contact the community health services team.
  • All medical transportation provided by the communities will be suspended until further notice, unless authorized by the Executive Director
  • Please call Physical Therapy to confirm appointments as schedules are being adjusted to meet our cleaning guidelines

Reminder for Team Members:

  • Please practice physical distancing when not at work and use proper precautions while interacting with residents and fellow team members
  • If you are ill, please reach out to your supervisor, and do not come to work
    • Pinnacle Living policies have been adjusted to address absences related to COVID-19
  • If you have family members and friends who reside with you who are experiencing any cold or flu-like symptoms, please communicate this to your immediate supervisor
  • We will continue screening all team members before they begin each shift
    • Please report to your assigned supervisor, in a designated area, 15 minutes prior to the start of your shift
  • Remember to wash your hands regularly, use hand sanitizer when appropriate and wipe down work areas regularly

A Reminder for our Guests, Visitors, Family Members, Vendors, Contractors, and Volunteers:

  • No outside visitors or guests will be permitted to enter our communities
    • We encourage you to stay connected with your loved ones via phone, video conferencing, email, social media, and other means
      • Visitors will be permitted, with the approval of the community Executive Director, when the visitor is a family member, close friend, or other individual who is essential for a resident’s wellbeing and care
      • All approved visitors will be actively screened using a series of questions upon each visit
      • If approved, visitors may be required to use personal protective equipment (PPE), such as a facemask, disposable gown and gloves
  • Our teams are working with contractors and vendors to assess those who may need to work in occupied portions of our buildings
    • Work will continue in all areas where we can separate construction and work areas from resident occupied spaces

Please continue practicing good personal hygiene and infection control by washing your hands and using hand sanitizer, wiping down high traffic work and personal areas and covering your mouth when you cough and sneeze. Avoid touching eyes, nose, and mouth. Please also remember to practice “physical distancing” of not less than six feet from people.

These precautions continue to be necessary, and we ask for cooperation, support, and understanding as we respond to this rapidly evolving situation. These restrictions will be in place until additional guidance is provided by health authorities. As additional information develops, Pinnacle Living may revise these protocols as warranted.

Pinnacle Living has provided regular updates since the beginning of the COVID-19 Pandemic. View Archives


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