October 31, 2018
I could not be more pleased with the Hermitage. The atmosphere and staff members are outstanding. Before selecting the Hermitage, we visited and took every opportunity to engage staff that happened by. I was impressed by two staff members who said the Hermitage was the best job they ever had. Now that my mother is a resident, it is evident this is true. The environment is pleasant, respectful, and friendly. All staff take care to make residents and visitors feel welcome. From health care, to food service, to building maintenance, I have observed friendly, competent, and caring staff. The dining room wait staff and the entire food service operation is outstanding. Diners are promptly greeted, orders quickly taken, and water glasses are kept filled. The service at the Hermitage dining room is clearly on a par with highly regarded restaurants. The health care staff are attentive and responsive to the individual needs of the residents. The facility itself is very clean and well maintained by a very responsive maintenance staff. It is clear the Hermitage staff take pride in their jobs and the facility. In my opinion, the Hermitage is unique in achieving a caring, welcoming, and respectful environment that has become the organic definition of the organization.